Privacy policies
At phulwari, we strive to provide you with high-quality, beautiful artificial flowers and floral arrangements. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. Please take a moment to review our return and refund policy below to ensure a smooth process.
1. Eligibility for Returns We accept returns on most items within 30 days of the date of purchase. To qualify for a return or exchange, the following conditions must be met: * The item must be unused, in its original packaging, and in the same condition as when you received it. * The item must not be damaged or altered in any way. * The original invoice or proof of purchase is required for any returns or exchanges.
2. Non-Returnable Items The following items are non-returnable due to hygiene and safety reasons: * Custom-made or personalized orders. * Products that have been damaged by the customer (e.g., if the product was mishandled or modified after receipt). * Products purchased from a sale or clearance section. * Wreaths, garlands, or other items that have been unpackaged or altered.
3. How to Return an Item If you wish to return an item, please follow these steps: 1. Contact Us: Reach out to our customer service team at [Insert Email Address] or call [Insert Phone Number] within 30 days of receiving your order. Please include your order number and a brief description of the reason for the return. 2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to send the item back. 3. Prepare the Return: Carefully pack the item(s) in the original packaging (if available), ensuring it is secure and protected from damage during transit. Be sure to include the original invoice or proof of purchase. 4. Return Shipping: You will be responsible for the shipping costs associated with returning the item unless the return is due to our error (e.g., defective or incorrect item received).5. Shipping Address: Send the item back to the address provided by our customer service team.
4. Refund Process Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. * If you paid by credit/debit card, the refund will be credited to your card. * If you paid via another method (e.g., PayPal or bank transfer), the refund will be issued to your account. Please note that it may take a few additional days for the refund to appear in your account, depending on your payment provider’s processing times.
5. Exchanges If you would like to exchange an item for a different product (such as a different color or arrangement), please follow the return process outlined above and place a new order for the item you wish to receive. * Return the original item, and once we receive it, we will process the exchange. * You will be responsible for the cost of shipping the returned item and any price difference for the new item.
6. Damaged or Defective Items If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please follow these steps: 1. Contact Us Immediately: Please contact us within 48 hours of receiving your order, providing details of the damage or defect and including photos if possible. 2. Return Instructions: We will provide you with a prepaid return label to send the item back at no cost to you. 3. Replacement or Refund: Once we receive the damaged or defective item, we will either send you a replacement (if available) or issue a full refund.
7. Late Returns We can only accept returns for items within 30 days of receipt. After 30 days, unfortunately, we cannot offer a return or refund.
8. Canceling an Order If you wish to cancel an order, please contact us as soon as possible. We can cancel your order and issue a full refund only if the order has not yet been shipped. Once the order is shipped, it will be subject to our return policy.
9. Order Changes If you need to change an order after it has been placed, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once an order is processed or shipped.
10. Return Shipping Costs * If you are returning an item due to a change of mind or incorrect choice, you will be responsible for the return shipping costs. * If the return is due to a defective or incorrect item received, we will cover the return shipping costs.
Contact Us If you have any questions about our return and refund policy or need assistance with a return, please don’t hesitate to contact our customer service team:
Email: phulwari931@gmail.com
Phone: (+91) 7742028518
Address: 2314, Govind rao ji ka rasta , Chandpole purani basti , Jaipur, Rajasthan, 302001 Last Updated: 27-11-24